Apart from words of thanks and appreciation, the best way a customer can tell you they’re delighted with your services is to ask for more.
So it was this week, when I returned to a home I visited about six months ago (see Sheds, Beds and Butchers’ Blocks). This time, it was tables and chairs from IKEA, and nothing too complicated, although they were all new to me.
A couple of hours was enough to assemble a garden table and four folding chairs, two high-back chairs and four coffee tables. Not knowing exactly what I would be facing, I estimated up to four hours’ work, but naturally the customer was delighted when I finished in half the time and for fifty pounds less than quoted.